InboxPulse Terms and Conditions

1.Acceptance of Terms

By registering for or using InboxPulse (“the Service”), you agree to be bound by these Terms and Conditions. If you do not agree, do not use the Service.

2.Service Description

InboxPulse is a shared WhatsApp Business inbox platform that connects to Meta's WhatsApp Business Cloud API. The Service allows teams to manage WhatsApp customer conversations together from one dashboard.

3.WhatsApp Business API Compliance

Users must comply with Meta's WhatsApp Business Policy at all times: https://www.whatsapp.com/legal/business-policy

• You must not use InboxPulse to send spam, unsolicited messages, or violate Meta's messaging policies
• You are responsible for obtaining proper opt-in consent from your customers before messaging them
• Template messages must be approved by Meta before use
• InboxPulse is not responsible for account suspensions caused by policy violations

4.Meta WhatsApp API: Your Responsibility

• You are responsible for setting up and maintaining your own Meta Business Manager account
• You are responsible for adding a valid payment method to your Meta Business Manager for WhatsApp API usage
• Meta charges per-message fees for certain message categories; InboxPulse does not control or collect these fees
• Your WhatsApp API access tokens must be kept secure; never share them

5.Payment and Billing

• InboxPulse subscription fees are billed monthly or annually as per your selected plan
• All prices are quoted in Bangladeshi Taka (BDT) unless otherwise stated
• Payments are currently accepted via bKash mobile banking
• InboxPulse reserves the right to suspend accounts with overdue payments

5A.Subscription Payment Terms

5A.1 Payment Method

InboxPulse currently accepts payments via bKash mobile banking. Support for Nagad and international cards (Visa, Mastercard) will be added in future updates. All prices are in Bangladeshi Taka (BDT) unless otherwise stated.

5A.2 Payment Verification

After sending your bKash payment, your subscription will be activated within 24 hours of manual verification by our team. You will receive a notification and an email invoice when your plan is activated.

5A.3 Unique Reference Code

Each InboxPulse account has a unique reference code (for example IP-A3B4C5D6). You must include this reference code with your bKash payment so that your payment can be correctly identified. InboxPulse is not responsible for delays in activating payments sent without the correct reference code.

5A.4 Billing Cycles

Monthly plans run for 30 days from the activation date. Annual plans run for 365 days from the activation date. Your subscription period and expiry date are shown in your account under Settings → Subscription.

5A.5 Plan Renewal

Subscriptions do not renew automatically. You must manually renew by submitting a new bKash payment before your plan expires. InboxPulse will send you reminder notifications 3 days, 2 days, and 1 day before your subscription expires.

5A.6 Plan Expiry and Downgrade

When your paid plan expires and is not renewed, your account will automatically be downgraded to the Free plan. Your data, contacts, and conversation history are preserved. Access to paid features will be restricted until you renew.

5B.Refund Policy

5B.1 Three-Day Refund Guarantee

InboxPulse offers a 3-day refund guarantee. If you are not satisfied with your subscription for any reason, you may request a full refund within 3 days (72 hours) of your payment being verified and your plan being activated.

5B.2 How to Request a Refund

• Email tech@d-sai.com with the subject "Refund Request - [your reference code]"
• Or WhatsApp us on +88-0171-711-76586
• Include your invoice number, reference code, and reason for the refund
• Our team will process your refund within 3-5 business days

5B.3 Refund Method

Refunds are processed back to the original bKash number used for payment. InboxPulse is not responsible for delays caused by bKash processing times.

5B.4 Conditions for Refund

• The request is made within 3 days of plan activation
• The account has not been suspended for policy violations
• The request includes valid payment proof (transaction ID and reference code)

5B.5 After the Refund Period

Refund requests made after the 3-day guarantee period will be considered on a case-by-case basis at InboxPulse's sole discretion. We encourage you to use our Free plan to evaluate InboxPulse before upgrading.

5B.6 Partial Refunds

Partial refunds for unused subscription days are not available unless granted at InboxPulse's sole discretion in exceptional circumstances.

5C.Plan Changes and Upgrades

5C.1 Upgrading Your Plan

You can upgrade your plan at any time by submitting a new bKash payment for the higher plan. Your new plan will activate within 24 hours of payment verification.

5C.2 Downgrading Your Plan

To downgrade your plan, contact our team at tech@d-sai.com. Downgrades take effect at the end of your current billing period.

5C.3 Account Suspension

InboxPulse reserves the right to suspend accounts that violate these terms, our WhatsApp Business Policy obligations, or Meta's terms of service. Suspended accounts are not eligible for refunds.

6.Data and Privacy

• Customer conversation data is stored securely on our servers
• We do not sell or share your customer data with third parties
• You retain ownership of all customer data in your InboxPulse account
• See our Privacy Policy for full details

7.Service Availability

• InboxPulse aims for maximum uptime but does not guarantee 100% availability
• Scheduled maintenance will be communicated in advance
• InboxPulse is not liable for downtime caused by Meta's WhatsApp API

8.Prohibited Uses

You must not use InboxPulse to:

• Send spam or unsolicited bulk messages
• Violate WhatsApp Business Policy
• Harass, threaten, or harm any person
• Conduct any illegal activity

9.Account Termination

• You may cancel your account at any time
• InboxPulse reserves the right to terminate accounts that violate these terms
• Upon termination, your data will be retained for 30 days then deleted

10.Limitation of Liability

InboxPulse is not liable for any indirect, incidental, or consequential damages arising from use of the Service, including but not limited to lost revenue from WhatsApp API limitations or Meta policy changes.

11.Changes to Terms

InboxPulse may update these Terms at any time. Continued use of the Service after changes constitutes acceptance of the new Terms.

12.Contact

For questions about these Terms: